What is wrong with AllAccess?

[jdenver]

Hi tcatron565 ...

Nothing wrong with AllAccess. The import script that feed us the data updates has been failing. Both Mediabase and AllAccess are working on it.

Thanks -- Joel

[tcatron565]

Ah, thank you for replying so quickly! Glad to hear that it's just a technical failure, and not something more serious.

[jdenver]

And we have manually updated the script again ... data is current now! We are working on getting this export/import script debugged.

[jdenver]

All is good again. Thanks to Patrick Fisher on our IT team, for debugging the Mediabase import script and getting it to run properly. Mediabase data is up to date, again.

[tcatron565]

Is the same issue currently affecting the chart right now?

[pammohr]

I'm guessing you are having a script issue again. I hope you get it fixed soon.

[pammohr]

Question, do we have another script problem or does it have something to do with the time change overnight? I would love to know the answer to this since I've never seen this problem happen too often in the past during these time changes and since we haven't been presented with this problem for quite sometime now. Thanks.

[pammohr]

I'm noticing that some of the formats have been updated this morning but not all of them. Is this a server timeout issue or something?

[jdenver]

Hi all ...

Just checked all of our formats ... and according to what I see all of our Mediabase charts are up to date: Last updated: Mar 21, 2012 at 4:21 AM (PT). If you ever see them not upated, please email me directly at jdenver@allaccess.com. Thanks -- Joel

[tcatron565]

Seems like something's down again. Any estimates on when it may be fixed?